Politique de Remboursement
1) RIGHT TO CANCEL
1.1) Legal period for the right to cancel
In accordance with current legal provisions, the Buyer has a period of 14 days from receipt of their Products to exercise their right to cancel without having to give a reason or pay a penalty.
After notifying support@les-baroudeurs.com by email (attaching a photo of the product as a whole, as well as a photo of the product label showing its size, for products that have one) of their decision to exercise their right to cancel within this 14-day period, the Buyer then has a further 14 days to return the product(s) concerned by the cancellation.
Please note: before returning a product, please contact us by email and wait for a reply from our customer care team. Depending on the type of issue (faulty item, sizing problem, etc.), the return and refund procedure will differ.
1.2) Conditions for exercising the right to cancel
If the right to cancel is exercised within the period referred to in 1.1, only the price of the product(s) purchased and the delivery charges will be refunded, with return costs remaining the Buyer's responsibility.
Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) so that they can be resold as new, and, where possible, accompanied by a copy of the purchase invoice for smoother processing.
Should the product's value be diminished as a result of handling beyond what is necessary to establish its nature, characteristics and proper functioning, the Buyer may be held liable.
To exercise the right to cancel, in accordance with legal provisions, the Buyer will find enclosed at the bottom of this page, Appendix 2 of these Terms and Conditions of Sale, a standard withdrawal form to be sent to the following email address: support@les-baroudeurs.com
The Buyer must express their wish to withdraw unambiguously and must state the order concerned by this withdrawal.
Once the withdrawal form or declaration has been sent no later than 14 days after receiving their order, the Buyer must return the product(s) concerned within a reasonable period, and at the latest within 14 days of sending the withdrawal form or declaration.
To obtain an estimate of the return costs payable, the Buyer can visit the supplier's website, as indicated in their order confirmation email.
This return cost estimate is not binding on the Company. The price payable for returning the product may vary depending on the carrier chosen by the Buyer to return the product(s).
1.3) Products excluded from the right to cancel
In accordance with current regulations, the right to cancel cannot be exercised for audio or video recordings or computer software unsealed by the customer, goods made to the customer's specifications or personalised, and goods unsealed by the customer that cannot be returned for hygiene or health protection reasons. Likewise, the right to cancel cannot be exercised for gift boxes.
1.4) Return address
GBM Consulting (Selfstock)
6 rue Jean Jacques Audubon
22300 Lannion
France
1.5) Refund
If the right to cancel is exercised, the Company will refund the sums paid no later than 14 days from the date on which the Company is informed of the Buyer's decision to cancel, using the same payment method as that used for the order (unless the Buyer expressly agrees to a refund by another payment method).
This refund date may be deferred until the product has been recovered or until the Buyer has provided proof that the product has been sent, whichever occurs first.
In the absence of a refund within 14 days from the date on which the Company is informed of the Buyer's decision to cancel, FAR YONDER is liable to refund the sums owed, increased by the statutory rate if the delay is less than 11 days, by 5% if the delay is between 10 and 20 days, by 10% if the delay is between 20 and 30 days, by 20% if the delay is between 30 and 60 days, and by 50% if the delay is between 60 and 90 days.
The Company is not obliged to reimburse the Buyer for additional costs if the Buyer has expressly chosen a more costly delivery method than the standard delivery method offered on the Site.
Refunds for purchases made using gift vouchers will be issued exclusively in the form of gift vouchers, for an amount identical to that paid in this form.
Benefits obtained when purchasing a product, in particular through a loyalty card, will be cancelled if the product is returned and refunded.
2) LEGAL GUARANTEES
2.1) Legal guarantee of conformity
In accordance with legal requirements (Annex 1), the seller is liable for any lack of conformity appearing on its products for two (2) years from delivery of the goods. The seller is also liable for any lack of conformity resulting from the packaging, assembly instructions, or installation where this was the seller's responsibility under the contract or was carried out under the seller's responsibility.
This guarantee applies by law in accordance with the provisions of the Annex to Article D. 211-2 of the French Consumer Code.
A. Box inserted in the general terms and conditions of sale of goods (excluding pets)
You have a period of two years from delivery of the goods to invoke the legal guarantee of conformity if a lack of conformity appears. During this period, you are only required to prove the existence of the lack of conformity, not the date on which it appeared.
Where the sales contract for the goods provides for the continuous supply of digital content or a digital service for a period of more than two years, the legal guarantee applies to that digital content or digital service throughout the intended supply period. During this period, you are only required to prove the existence of the lack of conformity affecting the digital content or digital service, not the date on which it appeared.
The legal guarantee of conformity requires the trader, where applicable, to provide all updates necessary to maintain the conformity of the goods.
The legal guarantee of conformity entitles you to have the goods repaired or replaced within thirty days of your request, free of charge and without major inconvenience to you.
If the goods are repaired under the legal guarantee of conformity, you benefit from a six-month extension to the original guarantee.
If the consumer requests repair of the goods but the seller imposes replacement instead, the legal guarantee of conformity is renewed for a period of two years from the date the goods were replaced.
Consumers can obtain a reduction in the purchase price while keeping the goods, or end the contract and receive a full refund in exchange for returning the goods, if:
1° The trader refuses to repair or replace the goods;
2° The repair or replacement of the goods takes place more than thirty days later;
3° The repair or replacement of the goods causes significant inconvenience to the consumer, particularly where the consumer permanently bears the cost of returning or collecting the non-conforming goods, or bears the cost of installing the repaired or replacement goods;
4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.
Consumers are also entitled to a price reduction or to cancel the contract when the lack of conformity is so serious that it justifies an immediate price reduction or cancellation. In this case, consumers are not required to first request repair or replacement of the goods.
Consumers are not entitled to cancel the sale if the lack of conformity is minor.
Any period during which the goods are out of use for repair or replacement suspends the remainder of the guarantee period until the repaired goods are delivered.
The rights mentioned above arise from the application of articles L. 217-1 to L. 217-32 of the Consumer Code.
A seller who, in bad faith, obstructs the implementation of the legal guarantee of conformity is liable to a civil fine of up to €300,000, which may be increased to 10% of average annual turnover (article L. 241-5 of the Consumer Code).
Consumers also benefit from the legal guarantee against hidden defects, pursuant to articles 1641 to 1649 of the Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles you to a price reduction if you keep the goods, or to a full refund in exchange for returning the goods.
The legal guarantee of conformity applies independently of any commercial guarantee that may cover the Buyer's goods.
2.2) Warranty against hidden defects in the item
Please note that consumers may decide to invoke the warranty against hidden defects in the item sold, within the meaning of Article 1641 of the French Civil Code, within two years of discovering the defect.
It is up to the Buyer to prove, in particular, that the defect existed at the time of purchase, that it was hidden, and that it renders the product unusable.
The Buyer may choose between cancellation of the sale or a reduction in the sale price, in accordance with Article 1644 of the French Civil Code.
This warranty thus allows the Buyer to obtain, free of charge, the repair or exchange of their product, subject to the cost conditions set out by law.
Failing this, if repair or exchange is impossible or could not be carried out within one month of the item being taken in, the Company will refund the price of the Product to the Buyer.
To claim under this warranty, the Products must be returned in the condition in which the Buyer received them, with all accessories and the instructions included, along with a copy of the purchase invoice.
Products returned by post must be packaged in a way that allows them to be transported in good condition. In this case, the cost of returning the product will be reimbursed to the Buyer based on the rate charged and upon presentation of proof.
2.3) Exclusion of statutory warranties
Any warranty is excluded in the event of misuse, negligence or lack of maintenance on the part of the Buyer, as well as in the event of normal wear and tear of the Product or in the event of force majeure.
Appendix 2 - Cancellation Form
Please complete and return this form only if you wish to cancel your order placed on the Far Yonder Site - except where exclusions or limits apply to the exercise of the right to cancel under the applicable Terms and Conditions of Sale.
For the attention of Far Yonder
I hereby notify you of my cancellation of the contract for the sale of the item below:
Ordered on …………………………………….. / Received on ……………………………………………………………….. (*)
Order number: ……………………………………………………………………..
Name of the consumer(s): ………………………………………………………………..
Address of the consumer(s): ………………………………………………………………..
Signature of the consumer(s) (only if notifying using this form on paper):
Date: ………………………………………………………………..