FAQ
Is your site secure?
Yes. This site is 100% secure. Firstly, this site is hosted on an HTTPS server (the green padlock to the left of the URL confirms this for you). Secondly, when it comes to payment, we use PayPal and Stripe, two trusted names when it comes to online payments.
How can I pay for my order?
We offer payment either by PayPal or directly by card with Stripe.
I don't understand, my promo code isn't working?
If your promo code doesn't work, please contact us at support@les-baroudeurs.com. We'll get back to you as soon as possible to sort this out.
Do you accept orders placed from outside France?
It depends on the products selected:
- Products available with express delivery (24h - 72h) can only be shipped to France, Belgium, Luxembourg, Monaco, Spain and Italy.
- Products available with premium tracked delivery (these products aren't in stock with us but are shipped directly by our various suppliers) can be shipped worldwide, with rates and delivery times tailored to each destination (see below).
On average, how long does delivery take to receive my order?
1) Express delivery available and selected
When express delivery is available, items are delivered quickly to France, Belgium, Luxembourg, Monaco, Spain and Italy, within 1 to 4 days of payment being received.
2) Express delivery not available: premium tracked delivery
When the product isn't available with express delivery, delivery is handled directly by our suppliers, from Europe or Asia (depending on the product):
- Premium tracked delivery in 7-14 days applies to France, Belgium, Luxembourg, Monaco, Spain and Italy. Free delivery on orders over 60 euros (except for orders to European Union countries other than France). Delivery times may occasionally extend to 20 working days (exceptional cases),
- Premium tracked delivery in 10-16 days applies to Canada and Switzerland. Free delivery on orders over 60 euros (except for Canada). Delivery times may occasionally extend to 20 working days (exceptional cases),
- Orders to French overseas territories (DOM-TOM) are delivered within 3 to 4 weeks. Unfortunately, these orders aren't eligible for free delivery on orders over 60 euros.
3) Multiple delivery selected
This delivery method applies when your basket contains one or more products available with express delivery (24h - 72h) and one or more products available with premium tracked delivery (7 - 14 days).
In this case, your parcels will arrive separately, each with its own delivery time:
- Products available with express delivery: delivered within 24h to 72h,
- Products available with premium tracked delivery: delivered within 7 to 14 days.
Why isn't my parcel tracking working?
If you notice that your parcel tracking isn't working, this simply means the parcel hasn't yet arrived in the destination country (for premium tracked delivery handled by our suppliers). Tracking is only activated once the parcel has arrived in the destination country. You'll then be able to follow its journey to your door. Don't worry, all tracking numbers work, you just need to wait between 5 and 12 working days (depending on the period) to access it.
While waiting for your tracking number to activate, you can follow your parcel using our personalised tracking system. You can access it by clicking the link below:
Some items are missing from my order, why?
We work with different suppliers depending on our products. If you order several different products from our shop, you may receive them a few days apart.
What guarantees does "LES BAROUDEURS" offer if the product isn't delivered?
Full refund if delivery is delayed by 30 days or more.
My items arrived damaged, what should I do?
We're of course happy to help with any return requests. So if your items arrived damaged, please send us a few photos at support@les-baroudeurs.com. Depending on the damage found, a new parcel can be sent out within 48 hours.
Can I cancel my order?
Once an order has been confirmed, it can no longer be cancelled. However, if you no longer want the product(s) you've purchased, you're of course welcome to return them to us for a full refund of your order. In this case, please contact us at support@les-baroudeurs.com.
What is the exchange and return policy for items?
Returns and exchanges are accepted within 14 days of receiving the product. However, return postage costs will be your responsibility. If you'd like to return your items to us, please contact us at support@les-baroudeurs.com.
For more details about returns, please also refer to our "Refund Policy" page.
How are customer reviews collected and managed?
- Every customer review on the site is linked to a verified purchase and left by the customer in question.
- Reviews are not edited.
- Customers who include a photo with their review receive a discount towards a future purchase.
- Our full policy is available here: review policy
How can I contact you if I have questions?
For any further information, feel free to fill in the form on our Contact page or get in touch with us directly at support@les-baroudeurs.com.