Customer Review Policy

1. Preamble 

This policy covers two types of customer reviews: 

  • the collection of reviews on products purchased and tried out, following a shopping experience on the site,

  • the collection of reviews about the site itself and the general shopping experience or its services (after-sales service, customer service, external delivery),

The aim is to create a space for expression and sharing intended for visitors, by users who have purchased and used these products or who have had a shopping experience. This space allows them to freely share their opinions and to help inform future buyers. 

1.1 Purpose of the policy

This policy sets out the rules governing the the collection, moderation, publication and removal customer reviews on our site.

It aims to guarantee:

  • Transparency regarding the handling of reviews.

  • Authenticity of feedback.

  • Compliance in compliance with French regulations (Article L.111-7-2 of the Consumer Code)

2. Who can leave a review (shopping experience + product)

  • Only customers who have placed an order or interacted with our customer service can leave a review about their experience.
    Each review must reflect a real and verifiable experience. 

  • No paid or incentivised reviews are accepted, except where explicitly stated as being in exchange for something, in accordance with the law.

NB: if a review is left along with a photo, a discount code is offered to the customer, valid across the whole site.

3. Review collection process 

  • Invitations to leave a review are sent by email after delivery of the product or the exchange completed with customer service, via a partner application.

  • The customer receives a secure link allowing them to write their review directly on the site.

Once moderation has taken place, the review may be published directly on the site's customer reviews page or on the dedicated product page.

4. Rules for writing reviews

To be published, reviews must:

  • Comply with the law and good practice : no defamatory, abusive, obscene, offensive, violent, political, racist, xenophobic remarks, or remarks contrary to current regulations.

  • Not contain no personal data (address, email, phone number, etc.).

  • Not be used for advertising, promotional or personal purposes (e.g. links to other sites or promotional campaigns).

  • Where reviews relate directly to products, they must be only on products purchased and tried out. 

Our aim is to encourage reviews that are constructive, relevant and transparent, in order to help every visitor form an informed opinion.

Other possible reasons for refusal of publication:

A review may be refused if, in particular:

  • The rating does not match the content of the review.

  • The text contains random characters or is unintelligible.

  • Key information about the product is missing.

  • The content is off-topic or is unrelated to the product being reviewed.

  • The text encourages buying from a competitor.

  • The author states they did not having tested the product.

  • The content contains insults, crude language or offensive remarks.

  • The review contains conflicts of interest obvious (e.g. author linked to a competitor).

  • The user is commenting on another review or its author.

  • The text amounts to spam or contains external links, including those of the manufacturer.

  • The content includes a call for legal action.

  • The customer service has intervened to resolve a dispute, and the customer is invited to update their review

Management reserves the right to contact the review's author for verification purposes if there is any doubt as to the authenticity of reviews.

If a review is refused, if it does not meet these criteria, the author is informed by email and may submit a new version.

5. Timeframes and publication of reviews

  • Reviews are published after moderation. 

  • The default display order is chronological, however reviews that include a photo are prioritised and featured chronologically ahead of others. 

  • Each review shows the publication date.

6. Rights of review authors

  • Authors may request changes to their comment by simply submitting a written request to customer service.

  • Any reviews you publish on the site become the property of the site, which may use them freely. You acknowledge that you are responsible for the content you publish, and the site cannot be held liable for reviews written by its users online. You also grant the site the right to reproduce and display all or part of the published reviews, on any medium, worldwide, free of charge, for the entire duration of copyright protection.

7. Authenticity and fraud prevention

  • We do not publish no fake reviews.

  • Every customer review on the site is linked to a verified purchase or experience and is left by the customer in question. 

  • Reviews are not edited.

  • Any attempt at manipulation (buying or selling reviews, fraudulent automation) is strictly forbidden.

If we suspect foul play, we reserve the right to suspend or remove the review and, if necessary, to take legal action.

8. Personal data

  • Data collected as part of reviews is processed in accordance with our [Privacy Policy].

  • In accordance with the GDPR, you have the right to access, rectify and delete your data by contacting us at the dedicated contact email address.

9. Policy updates

This policy may be amended to reflect regulatory changes or improvements to our practices. The most recent version is available on this page and takes effect as soon as it is published.